I didn’t pay my company’s $101.97 bill that was due to be paid to Regus Management Group, LLC on January 1st, 2015. Today is February 3rd, 2015. That’s a total of only 34 days between the time that I missed my January payment and the time that I was contacted by a collection agency. The reason for my non-payment, partly, is that my bank, Bank of America, shut off my debit card due to suspected fraudulent activity. My Bank of America accounts, both linked to that one debit card, are the only accounts that I use for my business. Neither I nor my business use credit cards.
I got a call from a Regus Management Group, LLC representative last week and I told him that I would try to get to the Regus Management Group, LLC office at Independence Wharf as soon as possible in order to pick up my mail which includes my new Bank of America debit card so that I could pay the bill. The representative tried to corner me into telling him that I’d be there by last Friday but, as anyone in Greater Boston can tell you, there’s been two huge snowstorms within the past week. I was upfront with the Regus Management Group, LLC representative by telling him that that might not be possible. I got an email today from Fredrick Lang of Tucker, Albin & Associates telling me that I owe Regus Management Group, LLC $863.68. The General Manager of my Regus location, Sarah Travers, at Independence Wharf also told me today in a later email that my agreement has been terminated.
How does Regus Management Group, LLC expect me to pay for the full term of an agreement that’s been terminated by them?! Regus Management Group, LLC and/or Tucker, Albin & Associates want to tack on $143.95 in collection fees. At least I wasn’t hit with the “Future Business Continuation” or “Future Wear and Tear Fee”, whatever they are. I feel as though Regus Group Companies are using an extremely aggressive collection practice but I didn’t know that that is how Regus Management Group, LLC ran its business until I did some Googling today. There are hundreds and hundreds of stories about Regus Management Group, LLC and its seemingly dishonest practices at ComplaintsBoard.com and at RipoffReport.com.
You may ask “Why don’t you have a ‘normal’ office?” and the answer is that I had one in Hyde Park for many years. I no longer need the space because I no longer have to support any real estate agents. The last real estate crash decimated the ranks of real estate agents and many of them, at that time, had left the business entirely. I was tired of wasting money on an office that no other real estate agents used. I only needed a conference room or some office space and I needed a mailing address. I do most of my business on the road so having a traditional office, for me, is unnecessary.
How can the founder of Regus Management Group, LLC, Mark Davis, feel good about the culture of the company that he has founded? After reading some of these stories at ComplaintsBoard.com and at RipoffReport.com, I feel as though my experience with Regus Management Group, LLC and its extremely aggressive collection practice is the norm. I wish that I had done more research into Regus Management Group, LLC before agreeing to do business with it. My credit report is now going to probably going to be dinged up. I do feel lucky though because I think that there are many stories worse than mine. According to Law360.com, “Regus Must Face Class Action Over Undisclosed Fees“. A copy of the class action complaint can be viewed at AriLaw.com. The reason I’ve decided to post this story, one of some embarrassment to me, is so that I can, in my own small way, warn other small business owners to stay away from Regus Management Group, LLC.